Cancel before payment
You can leave, edit or discard a draft at any time before payment. No charge is made for creating or previewing a gift.
After payment and publication
Each SangYaara gift is personalised and made available as a digital product after payment. Orders cannot normally be cancelled or refunded after successful publication or after the private gift link has been accessed, except where required by law, for a confirmed duplicate charge, or where the service is materially defective.
Technical failure
If a successful payment does not unlock the gift, or a core paid feature does not work, email support@sangyaara.in within 7 calendar days. We will first attempt to restore or correct the service. If we cannot resolve a qualifying defect within 5 business days, we may approve a full or proportionate refund.
Duplicate or failed payments
Confirmed duplicate charges are eligible for refund. A failed transaction that nevertheless debits your account is usually reversed automatically by the bank or payment provider. If it is not reversed within 5–7 business days, contact us with the Razorpay payment reference.
Refund timing
Approved refunds are initiated to the original payment method within 5–7 business days. Your bank or payment provider may require an additional 5–10 business days to display the amount.
Not normally eligible
- Change of mind after publication or access.
- Spelling, wording or media choices approved in the free preview.
- A recipient’s personal reaction to the gift.
- Loss of access caused by sharing, deleting or altering the private link.
- Content removed for violating our Terms and Conditions.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.
Request a refund
Email support@sangyaara.in with your account email, payment date, amount, Razorpay payment ID and a brief description of the issue. You may also call +91-7338558609 during support hours.